Before you purchase a hot tub or even after you purchase one you may have a number of questions.


If you cannot find an answer to your question, please don't hesitate to contact us. We would be happy to help.




How long should you stay in a hot tub?

The optimum time to stay in a hot tub is 15-25 minutes. We appreciate that some people may want to stay in longer. We recommend that after 15-25 minutes you use the rest seat to ensure your heart is out of the water which allows the top half of your body to cool down and to regulate your temperature.

Are hot tubs good for your skin?

Yes, hot tubs are good for your skin. Similar to soaking in a bath or sitting in a steam room, your pores will open up so that oil and dirt can be removed. Your hot tub water then works to remove these toxins which is destroyed by the minerals in the water. This will then rejuvenate your skin and makes your skin feel younger.

Is it harmful to take a baby or toddler into a hot tub?

We would never recommend to take a baby into a hot tub. Infants and toddlers under the age of four should not be permitted in a hot tub at all as babies' thin skin makes them more susceptible to overheating. No young child should be allowed in a hot tub until they can stand on the bottom and have their head remain completely out of the water. Children who are big enough to be in a hot tub should not use it for more than five minutes at a time. It is also recommended that young children avoid full body immersion, choosing instead to sit on "rest seats" and should not be allowed to use a hot tub unsupervised.

Can I get dehydrated quicker by using a hot tub?

When using a hot tub make sure you take a bottle of water with you to rehydrate yourself. As the temperature of the water is 38-40 degrees this will increase the heat in your body causing you to sweat. Our spas have a 15 minute cut off time which is the optimum time and this is a good time to drink some water and rehydrate.

Can I drink alcohol in a hot tub?

We do not recommend to drink alcohol in the hot tub. The reason being is when you are in the spa it increases your blood circulation and therefore will increase the rate in which alcohol is travelling through your body.

Do hot tubs cause headaches?

The hot tub can actually help reduce headaches as long as you are only in the hot tub for 10-15 minutes. A headache is caused by tension – muscle tightness along your shoulders and in your neck can give you a migraine. The hot tubs have jets which give you a massage with the neck, shoulder and back massage jets. So, a little massage will actually help reduce your headache.

What are the main health benefits of using a hot tub?

The physical wellness benefits of hot tub hydrotherapy are delivered through heat, buoyancy and jet massage. It can help to reduce stress and anxiety, relieves headaches, helps to burn fat faster and is even great for your skin. Hot tubs can boost your circulation and reduce strain on the heart, lowers blood pressure and can even help improve your sleep. A swim spa also gives you the benefit of exercise as well as relaxation. Hot tubs are also great if you have aching joints from injuries, arthritis or other conditions or disabilities such as fibromyalgia. The warm water and bubbles can help to soothe any aches and pains, often to lasting effect. It also has mental wellbeing benefits as you are spending time with your family and loved ones in the hot tub.


What should I look for when buying a hot tub?

When looking to purchase a spa it is important that you check key areas such as the quality of the components used such as the control packs, pumps and the jets used. It is also important to check about the warranty and the after sales service. We pride ourselves on the quality of our products.

How many seats do I need?

This is different for each customer depending on who will be using it – a couple, family or friends. Even if there will only be two people using the hot tub, different options of seats will allow you to soothe different muscles.

What features can I choose?

There are so many different features to choose from including LEDs lights, jets, music systems, water fountains, downward LED lights, automatic chemicals – you need to pick the features right for you. Lights will help your mood and music will help entertain your guests and automatic dosing will make it easy so you don’t have to add your chemicals in each night – so choose what is the most important feature for you.

Is hydrotherapy important to you?

Hydrotherapy is the practice of using heated water for pain relief and management—and the best hot tubs promote health and wellness with hydrotherapy. Hydrotherapy is important, having the warm water massage deep into your back and all the health benefits that it gives to you. A hot tub relaxed muscles and can be used before or after exercise. As little as 20 minutes in a hot tub can help to relax tense muscles and relieve anxiety and stress. The heat of the water makes the blood vessels dilate resulting in an increase in blood circulation.


What is a Plug and Play hot tub?

The larger the hot tub the more power and electrical current that is needed. When you go up to three or four pumps for hot tubs you may be looking at a 40-amp feed. We also do hot tubs for areas where you unable to get that level of power to it. These are called plug and play hot tubs and they are 13 amp. You can plug it into an outdoor waterproof socket and your hot tub will run perfectly. You can still have the massage jets and music and lights on and don’t need to invest in the cable required or need an electrician to come out.

What is a 32-amp hot tub?

There is no such thing as a 32-amp hot tub. 32 amps is the amount of power that is required to run a standard hot tub that will have a heater and a couple of pumps running simultaneously. With a 32 amp you could use it for three or four hours and your heater won’t turn off and the temperature will remain the same.

Do I need an electrician?

You will need an electrician to sign off your spa if you are having 32-amp hot tub. This is because it creates a separate feed from the consumer unit inside of your house with a wire leading outside that then goes into the hot tub. It is always recommended to have an electrician to do this. Please ask your authorised local dealer about this.

How much electricity does a hot tub use?

Each hot tub is completely different to run due to the variety of pumps, components, insulation and covers. It all comes down to how much you use the hot tub. In the first month you may use it every day, this tends to happen with most customers. After the first month you may start to use it less. You will still use it for the benefits of hydrotherapy and relieving stress but you will see the cost of your electricity come down. On average it is approximately £1 a day to keep the hot tub at temperature – this cost is not including the use of your pumps.


What does your standard hot tub delivery include?

Your local dealer will offer a delivery service with your spa. This may vary so please check with your local dealer what this includes. A standard delivery usually includes having the spa upright and pulled on a sledge into your back garden. Clear access will be needed all the way down the side of your house – with no steps or nothing sticking out such as a drain pipe, with a minimum of 1m width all the way. The installation team will get it to the placement where you require it, unwrap it and show you around the hot tub and the functionality and leave it there with you.

Are there delivery upgrades available?

Yes, there are delivery upgrade available including cranes. A crane is used if we are unable to physically get the hot tub into your garden and need a crane to assist. You can also upgrade to have full installation and commissioning. The team will stay with you whilst your spa fills up and give you a full demonstration on the functionality and the control panel and how to use the chemicals. You will also receive the knowledge from certified technical drivers and installers who will guide you and answer any questions you may have. Please speak to your local dealer about delivery options and upgrades.

Do the delivery prices include electrical installation?

The standard delivery does not include an electrician unless you are having a 13-amp power supply and already have the power socket there, we won’t be able to come in and do the electrics for you. Please speak to your local dealer about delivery options and upgrades.

I need a crane, is this included in your delivery?

Crane’s are also not included in the standard delivery. Your local dealer will be able to put you in touch with a local crane company to assist you.

How long after the delivery can I use the hot tub?

When your hot tub has been delivered it needs to be set up, to be run and the chemicals added with the water reaching the right temperature. We never recommend to get in the spa on the first night. We always tell you to leave it until the next day so the chemicals have gone through pipework and settled into your spa.

Can you use aromatherapy oils in the hot tub?

We do not recommend using any type of oils or bath salts in your hot tub because they tend to block the filters and damage electrical components in the spa.

I would like an update on when my order will be delivered, who do I contact?

Please telephone your local dealer and they will be able to give you an update on your delivery date.


Should I shut down my hot tub in the winter?

Winter is actually the best time to use your hot tub. The cold weather will keep your head nice and cool whilst you are enjoying the heat of the water and the hydrotherapy benefits. There are winter shut down options available – please don’t shut it down yourself as if you just drain the spa and turn it off you still have water in the pipe works which will then freeze and then expand and will burst your pipes. A winter service shutdown may be arranged by your local dealer, please contact them for more details.

Do you provide hot tub servicing?

As with any high value item, you would want to get it serviced on a regular basis. We recommend a service once a year. We offer a variety of packages including drain and fill, a full clean including cleaning your cover, inside your jets and inside your pipes. Additionally, we can do an electronic diagnosis test which involves making sure your pumps are running correctly and your heat is drawing the correct current. Please contact your local dealer to enquire about servicing.

What cleaning products do you recommend?

There are so many different chemicals and cleaning products available. This is a personal choice. Some people prefer to use bromine as it is less harsh on the skin and some prefer chlorine as this is easier to regulate and easier to keep control of the levels to make sure they are fine. We provide advice to our customers and help them make the best choice for them.

What is a hot tub flush treatment?

After you have been using your spa for a few months and had a number of different people in it. Your hot tub will slowly start to build up with bacteria so we have a chemical called a hot tub flush. As you will be draining your hot tub every three months buy the hot tub flush. Place it in your spa, run your spa which will then move the water through the jets and through the pipes and get rid of the bacteria in there.

How often should I replace my filters?

Filters are the first protection for bacteria as this is where the debris and all of the bacteria gets sucked down. Filters should be checked once or twice a week to make sure they are still clean – you can purchase a filter cleaner. We recommend changing your filter when you change your water which is every three months. But always check your filters once or twice a week.

What is the code for the Bluetooth?

The Bluetooth code would have been given to you with your hot tub delivery by the driver. If you are unable to find this then please contact your local dealer.

The lights on my spa are blinking. What should I do?

Consult the troubleshooting guide in the owner’s manual. Here you will find step-by-step instructions that help owners check for common issues.

I can’t find the information I want in the owner’s manual. Where else can I look?

Please contact your local dealer and they will be happy to assist you.