PRODUCT RANGE WARRANTY
10 year shell structure warranty
The shell will maintain its structural integrity and configuration and be free of any water loss due to a defect in the shell.
7 years warranty on the shell surface of the spa
The manufacturer provides to the user of the spa a 7 years warranty against blistering or delamination of the spas shell
2 years on the control box/display module and pumps
The manufacturer warrants the topside controls, spa control system, heater and pumps against defects in materials and workmanship or any defect for two years. According to the electrical components this warranty is not given on fuses, bulbs and gaskets.
Extent Of Warranty
This warranty extends only to the original consumer purchaser of the Superior Spas hot tub when purchased and originally installed within the boundaries of the United Kingdom. This warranty begins on your delivery date of the hot tub, but in no event later than one year from the date of purchase. This warranty terminates upon any transfer of ownership, or if the hot tub is installed or relocated outside the boundaries of the United Kingdom by the original consumer purchaser prior to the expiration of the warranty period.
To make a claim under this warranty, contact you dealer. In the event you are unable to obtain service from the dealer, please contact Superior Spas Ltd.
You must give Superior Spas and/or your dealer written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within ten (10) days of the time your discover the claim. Superior Spas reserves the right to inspect the malfunction or defect on location.
Superior Spas or it’s Authorised Service Agent will replace any defects covered by this warranty. Except as described herein, you will not be charged for parts, or freight costs for parts necessary to repair the hot tub for defects covered by this warranty. Labour is not included (Parts Only).
Limited to replacement parts only, No Labour provided.
Except as described as above, this warranty does not cover defects or damage due to normal wear and wear, improper installation, alteration without Superior Spas’ prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Superior Spas failure to follow Superior Spas Owner’s Manual, or repairs made or attempted by anyone other than an authorised representative of Superior Spas Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Visit superiorspas.co.uk or contact your dealer for a list of manufacturer approved accessories.
To the extent permitted by law, Superior Spas shall not be liable for loss of use of the hot tub or other incidental or consequential costs, expenses, or damages, including but limited to the removal of any deck or custom fixture or any cost to remove or reinstall the hot tun, if needed.
Any implied warranties, including the implied warranties of merchant ability and fitness for a particular purpose, are limited to the duration of the applicable warranty stated above. 1080
If damage to the spa has resulted from an Act of God, force majeure, moving of the spa, improper installation, unstable power conditions, customer negligence, customer abuse, weather and sunlight damage or damage caused in shipment.
If damage to the spa has resulted from operation outside – temperature exceed 45°C.
If the spa has been subjected to any alterations, after-market product installations, misuses, abuses, or if any repairs are attempted by anyone other than its authorised dealers.
If damage to the spa has resulted from improper use of thermo cover.
If damage to the spa has resulted from clogged, dirty and/or clogged filter. The spa warranty will be void if the owner does not follow all the instructions in the owner’s manual regarding the proper use and care of the spa. Warranty does not apply to filters! 8. If damage to the spa has resulted from improper electrical installation, voltage drop, peak voltage and/or operation is outside the pale of + / – 10% voltage range.
For electrical installation it is required to build a 30mA circuit breaker (life safety relay), which is just connected to the spa (not allowed to connect any other devices). This 30 mA circuit breaker is not permitted to be installed in the same place as the spa.
Required to install IEC, RCCB system in spa`s common surroundings.
Length of cable is 3 meters at the place of spa installed.
It is obligatory to observe all information, details and requirements which are in the product`s installation diagram regarding electricity demand and drain installation.
If damage to the spa has resulted from debris in jets (i.e. sand, dirty calcium, leaves etc.).
Warranty does not extend to the waste water manifold (drain hose), pillows, filters, bulbs and/or pump sealing.
Limitations The Warranty expressions specified excludes any other implied or oral undertakings. Purchasers also have current rights under statute which will be respected. After a period of 12 months, for the purpose of assessing liability, all aspects covered by this Warranty will be treated on a pro-rata basis. Superior Spas Ltd or its agents will not be liable for any incidental or consequential loss or injury. Nor will Superior Spas Ltd be liable for costs associated with but not limited to building alterations or finishes and under no circumstances will be liable for greater expense than the amount paid for the product.
The spa owner must do everything stated in the spa owners manual and warranty letter to safeguard and maintain the spa.
REGISTER A WARRANTY CLAIM
To make a claim under this warranty, please contact you contact your dealer/distributor who you purchased the spa from.
As a dealer you can raise a new warranty claim here - https://crm.superiorspasstock.co.uk/warranty